Teleservices Representatives are responsible for providing customer service and sales support over the phone. They must be able to effectively communicate with customers, answer customer inquiries, resolve customer complaints, and provide product and service information. They must also be able to use a variety of computer systems and software programs to access customer information and process orders.
Teleservices Representative Skills:
- Ability to work independently and as part of a team
- Ability to multi-task and prioritize
- Ability to work in a fast-paced environment
- Knowledge of customer service principles and practices
- Ability to troubleshoot customer issues
- Excellent customer service and communication skills
- Proficiency in computer systems and software programs
Teleservices Representative Knowledge:
- Knowledge of sales and marketing principles
- Knowledge of customer service principles and practices
- Knowledge of product and service information
- Knowledge of computer systems and software programs
Teleservices Representative Qualifications:
- Proficiency in computer systems and software programs
- High school diploma or equivalent
- Ability to multi-task and prioritize
- Excellent customer service and communication skills
Teleservices Representative Experience:
- Previous experience in a call center environment
- Previous experience with computer systems and software programs
- Previous customer service experience
Teleservices Representative Responsibilities:
- Resolve customer complaints and issues
- Update customer information in the database
- Process orders and payments
- Follow up with customers to ensure satisfaction
- Maintain customer records
- Answer customer inquiries and provide product and service information
Teleservices Representative Education: Tools to Help Teleservices Representative Work Better:
- High school diploma or equivalent
- Automated call distribution (ACD) systems
- Bachelor’s degree in business, marketing, or related field (preferred)
- Customer Relationship Management (CRM) software
- Live chat software
- Knowledge management systems
- Call center software
Good Tips to Help Teleservices Representative Do More Effectively:
- Ask questions to clarify customer needs
- Follow up with customers to ensure satisfaction
- Stay up-to-date on product and service information
- Remain calm and professional when dealing with difficult customers
- Listen carefully to customer inquiries and complaints
Common Teleservices Representative Interview Questions:
- How do you handle difficult customer situations?
- What computer systems and software programs are you familiar with?
- What do you consider to be the most important qualities of a Teleservices Representative?
- What customer service experience do you have?
- How do you prioritize tasks?