Telephone Claims Representatives are responsible for providing customer service to insurance customers. They must be able to accurately assess customer needs and provide appropriate solutions. They must also be able to explain the claims process and provide guidance to customers. They must also be able to handle customer inquiries and complaints regarding insurance claims. They must be able to accurately document customer information and provide timely follow-up.
Telephone Claims Representative Skills For Your Resume And Career
- Ability to accurately document customer information
- Ability to assess customer needs and provide appropriate solutions
- Excellent customer service skills
- Strong communication and interpersonal skills
- Knowledge of insurance claims process
- Proficient in Microsoft Office Suite
- Ability to provide timely follow-up
Telephone Claims Representative Knowledge:
- Knowledge of customer service software
- Knowledge of applicable laws and regulations
- Knowledge of customer service principles and practices
- Knowledge of insurance claims process
Telephone Claims Representative Qualifications:
- Relevant certifications preferred
- High school diploma or equivalent
- Bachelor’s degree in business or related field preferred
What experience does a Telephone Claims Representative need?
- Previous experience in a call center environment
- Previous customer service experience
- Previous experience in the insurance industry
Telephone Claims Representative Responsibilities:
- Explain the claims process and provide guidance to customers
- Accurately assess customer needs and provide appropriate solutions
- Accurately document customer information
- Handle customer inquiries and complaints regarding insurance claims
- Provide timely follow-up
- Maintain customer records
Telephone Claims Representative Educations:
- Relevant certifications preferred
- Bachelor’s degree in business or related field preferred
- High school diploma or equivalent
Telephone Claims Representative tools:
- Microsoft Office Suite
- Customer service software
- Telephone systems
Telephone Claims Representative Good tips:
- Follow up with customers in a timely manner
- Remain calm and professional when dealing with customer inquiries and complaints
- Listen carefully to customer needs and provide appropriate solutions
- Provide clear and accurate explanations of the claims process
- Maintain accurate customer records
Telephone Claims Representative Questions:
- How do you handle customer inquiries and complaints?
- How would you handle a difficult customer?
- What do you think makes a successful Telephone Claims Representative?
- What do you know about the insurance claims process?
- What experience do you have in customer service?